The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. | Moments Of Truth by Jan Carlzon, Paperback | Indigo Chapters

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Moments Of Truth by Jan Carlzon, Paperback | Indigo Chapters

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Moments Of Truth by Jan Carlzon, Paperback | Indigo Chapters

From Jan Carlzon

Coles

Moments Of Truth by Jan Carlzon, Paperback | Indigo Chapters

From Jan Carlzon

Size: 0.36 x 8 x 5.2

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