Studies have shown that 93 percent of what is believed about people in business is based upon visual messages, not on credentials or on the content of conversation. An invaluable resource for today's job market, How to Gain the Professional Edge, Third Edition helps readers answer a multitude of questions about behavior, attitude, and image to improve professionalism and open doors to advancement and career success. This new edition has been updated to discuss evolving social media and technology, greater awareness of interpersonal issues in the workplace, and changing fashions. Chapters include: Critical First Impressions Do You Hear What You Are Not Saying? The Attitude Advantage Social Graces in Business Places Maximize Your Relationships Details Make a Difference You Are What You Wear Tune into Technology. Perfect for young readers preparing to enter the job market or workers who want to hone their professionalism and advance their careers, this informative eBook provides the tools, skills, and techniques to help people achieve their professional goals.