Written by an experienced coach, mentor and mediator, this book is perfect for developing your coaching skills by drawing on ideas, tools and models to help you engage in effective coaching conversations. It takes ideas from a variety of approaches to coaching and explores issues such as ethics, coaching as a line manager, boundaries and qualifications/accreditation. It summarises key ideas from the literature on management, leadership, psychology and personal effectiveness, as well as coaching. Written in 52 short accessible chapters from A to Z and back again, it is a clear and engaging guide that can be read from beginning to end, or dipped in to as appropriate. Critical questions throughout help the reader to reflect on their own knowledge and apply it to their work or studies. This book is ideal for students on coaching programmes, people working as a coach, consultants, learning and development practitioners, and managers at all levels from supervisor to director.